Refund Policy


SMART MEMBER SERVICES LLC. offers a 60-day money back guarantee, applicable to one primary line per account, but not for additional or secondary lines.

Under terms of the REFUND POLICY, SMART MEMBER SERVICES LLC. refunds the first month of service, device rental fees and shipping charges. Any payment for the purchase of a device is also fully refunded.

To be eligible for the money back guarantee, (i) the user must terminate the Service within 60 days of the PURCHASE Date, (ii) the Device(s) must be returned within 60 days of the date of cancellation and (iii) the account must not have exceeded 250 minutes of usage. User remains responsible for any long distance charges, directory assistance and all other usage fees that are not eligible for refund. THIS MONEY BACK GUARANTEE DOES NOT APPLY TO ACCOUNTS EXCEEDING 250 MINUTES OF USAGE AND SUCH ACCOUNTS ARE NOT ELIGIBLE FOR REFUND OF ANY OF THE CHARGES DESCRIBED HEREIN.

All returned devices must be in the original packaging with the UPC or bar code intact. All components, manuals and registration card(s) must be included. Equipment must be returned with a valid return authorization number obtained from SMART MEMBER SERVICE Customer SERVICE. To obtain a return authorization number, user must contact User is responsible for the cost and risk of return shipping of equipment. THE refund policy WILL NOT BE HONORED IF USER FAILS TO MEET ALL SUCH REQUIREMENTS.




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